1. Responsible for the operation and administration of the company’s internal systems and server security matters.
2. Takes ownership of systems, servers and network related issues and works with 3rd Parties, internal operations supports and where appropriate to determine a strategic approach to resolution.
3. Manage suppliers/vendors to ensure they meeting the requirements
4. Response to the issues promptly and consistently delivers quality services to customer including incident status update.
5. Understand and catch up Hitachi IT policy and train in the team.
6. Receive support request from users and make incident into the helpdesk tracking software
7. Troubleshoot for desktop, network and any other trouble which is reported by user
8. Manage and monitor all installed IT systems and infrastructure- Network, Windows System, VMware, Backup and other software utilities.
9. Install, configure, patching and maintain OS, applications software and system management.
10. Liaise with vendor for problem resolution.
11. Utilize and maintain the helpdesk tracking software.
12. Document internal procedures.
13. Assist with onboarding of new users, Account and PC setup & installation.
14. Maintain inventory of all equipment, software and software licenses.
15. Report issues to related parties based on agreed escalation process.
16. Manage PC setup and deployment for new employees using standard hardware, images and software.
17. Assign users and computers to proper groups in Active Directory.
18. Perform hardware and software upgrades as required.
19. Validation and ensure successful data backup and recovery.
20. Any other duties or assignment as and when assigned by the management from time to time.
21. Perform other duties as advised by the superior.
22. Basic Knowledge of Windows 7 and 10 support, printer and any desktop support.
23. Basic Knowledge of basic configuration for network and IT infrastructure & system (Windows, Windows server, network devices, firewall, storage and etc). PC, Server and network deployment and provisioning.
24. Hands-on experience with computer networks, network administration and installation/deployment.
25. A team player and ability to manage personnel when handling with projects
26. Working experience in Japanese organization would be an advantage
27. Participates in server, network related technical projects through the project life-cycle, ensure that projects are completed on time and in budget.
28. Makes recommendations to IT management on direction and utilization of technologies.
29. Extended hours, weekend work and travel is expected.
30. After hours support - "On-call" and "as called" responsibility is expected, support phone will be provided by company.
31. Minimum degree in IT related studies.
32. At least 2 years’ experience in IT technical experience on PC, servers, storage, network/cabling, virtual environment or systems management.
33. Basic communications skill with English in verbal and writing.
34. Accept work location is flexible. (base office in Chonburi, may need to work at Rayong, Chachoengsao)
Job Type: Full-time
Ability to commute/relocate:
- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (Required)
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